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FAQ
Manufacture Details
Manufactured By
RGnia Dermaceuticals Pvt Ltd.
428, Ecotech III, Udyog Kendra II,
Greater Noida. 201306
Lic. No. A4640/17
Country Of Origin: India
What is your return policy?
Returns:
- To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Any item not in its original condition, damaged, or missing parts will not be eligible for return.
- Any item returned more than 15 days after delivery will not be eligible for return.
What is your cancellations/refunds policy?
Cancellations/Refunds:
- Any order that has not been shipped can be cancelled partially or fully. For prepaid orders, the amount will be refunded to you within 7-10 days.
- Other reasons for cancellation or return will be handled on a case-by-case basis. Please refer to our Terms & Conditions for the complete Cancellation Policy.
- Used products cannot be returned or refunded due to our hygiene policy.
What if my item is damaged, defective, or incorrect?
- We replace items only if they are defective or damaged. If you need to exchange it for the same item, please email us at care@kanpekiskin.com or call us at 9319551711.
- If you receive a damaged, defective, or incorrect item, please call us and share images of the product. We will arrange a return pickup.
How do I track my order?
- After your order is confirmed and processed, tracking details will be shared with you via your registered mobile number and email.
- Order information is shared over email and WhatsApp.
What modes of payment do you accept?
We accept COD, Credit Cards, Debit Cards, E-Wallets, and UPI. Our payments are secured and encrypted through RazorPay Secure.
What is the standard delivery period for your products?
Standard delivery takes 5-7 working days across India. For some specific orders, we offer faster delivery, but these orders must be prepaid and located in Delhi NCR.
Can I modify or cancel my order after it has been placed?
Call or WhatsApp us on 9319551711.